M. Divine Policies

Appointment Scheduling:

We recommend booking your appointment online in advance to ensure availability of your preferred time slot. If you request a fitting with Marli, please note that your appointment may take longer. We do not accommodate walk-ins, and all appointments are subject to stylist availability.

 

Cancellation Policy:

We require 48 hours' notice for all appointment cancellations. Failure to cancel within this time frame may result in a cancellation fee of $50. Repeat offenders may be required to pre-pay for future appointments.

 

Late Arrivals:

Please arrive promptly for your scheduled appointment. We understand that unexpected circumstances may arise, but if you are more than 15 minutes late, we may need to reschedule your appointment to ensure that our stylists can stay on schedule for their other clients.

 

Pricing:

All prices are subject to change based on the individual needs of each client, including the size of the hair. We will always discuss pricing with you before beginning any services to ensure that you are comfortable with the cost. Please note that additional charges may apply for extra long or thick hair, and for additional coloring or treatment services.

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Chemical Treatments and Coloring Attire:

For clients seeking chemical treatments or hair coloring, we kindly request that you refrain from wearing new or valuable clothing during your appointment. While we take every precaution to ensure a careful and meticulous process, we cannot assume responsibility for any accidental product spills that may result in clothing damage. We appreciate your understanding and cooperation in this matter.

 

Satisfaction Guarantee:

We take pride in our work and want you to leave our salon feeling happy and confident. If for any reason you are not completely satisfied with your service, please let us know before leaving the salon so that we can address any concerns you may have. We will work with you to find a solution that meets your needs, whether that be redoing the service or providing an alternative service.

 

Hair Product Returns:

We do not accept returns on any opened or used hair products. If you are unhappy with a product that you have purchased from us, please let us know and we will do our best to find a solution that works for you.

 

Payment:

We accept cash, debit cards, and credit cards (Visa, Mastercard, Discover, and American Express) as forms of payment. A $50 deposit is required to secure your appointment and will be deducted from the final price of your service. Gratuities are appreciated but not required.